Crown Casino sent Vic Gov serious complaints against Unified Security - who do you think was appointed to investigate?
On 23 April Crown Resorts received a very serious detailed complaint against Unified Security and their staff working at Crown's Melbourne hotel.
The report gave times, dates and places and named names, alleging:
- Guards were drinking and were drunk on duty
- Guards regularly sexually harassed female staff
- Guards were involved in a physical fight in the hotel lobby with one guard choking another - police attended
Perhaps most seriously, the report alleged serious financial fraud, including theft, false invoicing and falsified accounts.
Here's the note from Crown's regulatory and compliance manager to the Victorian Government's Hotel Quarantine Agency Commander, Rachaele May.
So what do you think happened next?
Did the Victorian Government investigate the alleged fraud, or take the matter to police?
Did it engage an external auditor?
Did it interview witnesses and Unified management to test the allegations?
If you answered none of the above, you'd be correct.
Unbelievably, the Victorian Government's Principal Policy Officer, Inclusion Employment, sent the complaint against Unified Security TO UNIFIED SECURITY, and asked it to investigate itself!
"Please investigate yourself, take appropriate action and let us know how you go".
He even included Crown's original report to the government.
Unified responded by sacking some staff - and the Victorian Government accepted that as the end of the matter.
Several further complaints were laid against Unified and its staff. In each instance, the Victorian Government officers sent all the details to Unified and asked it to investigate itself.
Incompetence is the kindest way to view this shameful episode, which frankly borders on corruption.